Customer Support Executive

Description

We are seeking enthusiastic and dedicated Customer Support Executives to join our team in India. This entry-level position is perfect for freshers looking to start their career in customer service. The successful candidates will be responsible for assisting customers with inquiries, providing solutions, and ensuring a positive customer experience.

Responsibilities

• Provide prompt and accurate responses to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain a high level of customer satisfaction by ensuring all interactions are positive and helpful.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members and other departments to enhance customer service processes.
• Stay updated on product knowledge and service offerings to provide accurate information to customers.

Skills and Qualifications

• Excellent communication skills in English (both written and verbal).
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic computer skills, including proficiency in MS Office (Word, Excel, Outlook).
• Strong attention to detail and organizational skills.