Customer Support Executive

Company Description

GaugeHow® is dedicated to making Mechanical Engineering accessible and practical for engineers worldwide. By bridging the gap between theoretical knowledge and industry-focused skills, the organization empowers professionals to meet industry expectations. Their innovative approach to education supports engineers in applying concepts more effectively. With a mission to equip learners, GaugeHow® is transforming the future of mechanical skills development.

Role Description

This is a full-time, on-site role for a Customer Support Executive based in Indore. The Customer Support Executive will handle day-to-day interactions with customers, resolve inquiries, and ensure exceptional service. Responsibilities include providing technical support, addressing customer queries, ensuring customer satisfaction, and managing online support channels effectively.

Qualifications

• Proficiency in Customer Support and ensuring Customer Satisfaction
• Experience in Online Support and Customer Service, mini 6 months
• Knowledge of Technical Support processes
• Strong communication and problem-solving abilities
• Ability to work collaboratively and take ownership of customer interactions
• Proficiency in relevant customer service tools and platforms is an advantage
• Bachelor's degree in a related field or equivalent experience is preferred