Customer Support Executive

Customer Support Executive

Company: Discover Websoft

Location: Indore, Madhya Pradesh

Job Type: Full-Time | Work From Office (On-Site)

Company Description

Discover Websoft is a one-stop digital growth partner that provides end-to-end solutions to help businesses strengthen their online presence. The company specializes in website design and development, digital marketing, branding and strategy, graphic design, and video editing.

By combining technology and creativity, Discover Websoft delivers innovative and result-driven solutions tailored to each client's goals. Our mission is to support startups and established enterprises in achieving sustainable growth in the digital age.

Our team works in a dynamic and collaborative environment, focused on turning ideas into digital success for clients across industries.

Role Description

Discover Websoft is looking for a Customer Support Executive to join our team at our Indore office.

This is a full-time, on-site position based in Indore, Madhya Pradesh. The role involves responding to customer inquiries via phone, email, WhatsApp, and other online communication channels, providing clear and timely information about our products and services.

The Customer Support Executive will be responsible for troubleshooting basic technical issues, coordinating with internal teams, and following up with customers to ensure timely resolution of their queries.

The ideal candidate should have good communication skills, a customer-focused approach, and the ability to handle customer queries professionally.

Important: This position is strictly Work From Office (WFO) in Indore. Only candidates currently residing in Indore are eligible to apply. Applications from candidates outside Indore will not be considered. Remote, work-from-home, and hybrid work options are not available.

Key Responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, and online communication channels.
• Provide accurate information about company services, website development, digital marketing, and other offerings.
• Handle customer queries professionally and ensure a positive customer experience.
• Provide basic technical support and troubleshooting assistance.
• Coordinate with developers, project managers, and other internal teams to resolve customer issues.
• Follow up with customers to ensure their queries and concerns are resolved on time.
• Maintain customer records, interaction details, and follow-up activities in CRM or support tools.
• Identify recurring customer issues and suggest improvements in support processes.
• Maintain professional communication and build positive relationships with customers.
• Ensure timely responses and maintain high customer satisfaction.

Qualifications & Skills

• Strong customer support and customer service skills.
• Good verbal and written communication skills in English and Hindi.
• Ability to handle customer inquiries and resolve issues professionally.
• Basic understanding of website development, digital marketing, or IT services is preferred.
• Ability to provide basic technical support and explain solutions clearly.
• Good problem-solving skills and attention to detail.
• Ability to remain calm and professional while handling customer concerns.
• Comfortable using computers, CRM systems, ticketing tools, and standard office software.
• Strong coordination, follow-up, and organizational skills.
• Prior experience in customer support or a customer-facing role is preferred.
• Freshers with good communication skills and a willingness to learn may also apply.
• A diploma or degree in Business, IT, or a related field is beneficial.

Job Location & Eligibility

• Job Location: Indore, Madhya Pradesh.
• Work Mode: Full-Time, Work From Office (On-Site).
• Candidates must currently reside in Indore.
• Only Indore-based candidates are eligible to apply.
• Candidates from outside Indore will not be considered.
• Work From Home and remote work options are not available.

How to Apply

Interested candidates who currently reside in Indore and meet the eligibility criteria can apply through LinkedIn.

Please ensure that you are currently residing in Indore before submitting your application.

Discover Websoft

Website: https://discoverwebsoft.com

Mail on : [Confidential Information]

Location: Vijay Nagar, Indore, Madhya Pradesh