Customer Support Executive , Freshers & Experience

Roles & Responsibilities

• Handle customer queries through voice or non-voice (chat/email) channels for international processes.
• Provide accurate information, troubleshoot issues, and ensure excellent customer experience.
• Follow communication guidelines, process workflows, and quality standards.
• Maintain documentation of customer interactions and ensure timely resolution of cases.
• Work effectively in rotational shifts while meeting performance metrics (quality, productivity, attendance).
• Collaborate with internal teams for escalations or process improvements when required.