Customer Support Executive For HPE through Teamlease

Description

We are looking for a motivated and enthusiastic Customer Support Executive to join our team. This role is ideal for freshers/entry-level candidates who are eager to start their career in customer service. The successful candidate will be responsible for providing exceptional support to our customers and ensuring a positive experience.

Responsibilities

• Responding promptly to customer inquiries via phone, email, and chat.
• Providing accurate, valid, and complete information by using the right methods/tools.
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Collaborating with other team members to improve customer support processes.

Skills and Qualifications

• Excellent verbal and written communication skills in English and Hindi.
• Excellent in English Communication(Extremely mandatory).
• Strong problem-solving skills and ability to think on your feet.
• Basic understanding of customer service principles and practices.
• Proficient in using computers and customer support software.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Good interpersonal skills and a team player attitude.