Customer Support Executive

About:

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource's inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Responsibilities:

• Handle customer inquiries and issues through both chat and voice channels.
• Analyze transactions and customer accounts to identify potential fraudulent activities.
• Investigate suspicious transactions and escalate issues to the appropriate departments.
• Communicate with customers to verify transactions and resolve fraud-related issues.
• Document all interactions and transactions accurately and timely.
• Provide recommendations for process improvements to minimize fraud risks.
• Maintain confidentiality of customer information and adhere to data protection regulations.

Key Skills:

• Preferred BBA/B.Com/BBM/ BA Banking / Bsc Banking & Finance.
• Banking Chat or any International chat experience
• Good Verbal communication able to articulate well
• Knowledge on Banking services

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or [Confidential Information] email addresses.