Customer Support Executive

Finsen Ritter Limited specializes in the design, development, and execution of industrial biogas plants and machinery projects. We are driven by innovation, a commitment to quality, and a focus on environmental sustainability. Our end-to-end solutions are thoughtfully designed to meet the energy and waste management requirements of various industries. At Finsen Ritter Limited, we prioritize building sustainable practices to contribute to a better future.

This is a full-time, on-site role for a Customer Support Executive, located in Indore. The Customer Support Executive will handle customer inquiries, provide technical assistance, facilitate online and offline support, and ensure customer satisfaction. Responsibilities include resolving customer issues, following up on complaints, and maintaining service excellence through effective communication and problem-solving approaches.

• Proficiency in Customer Support and Customer Satisfaction to effectively address client inquiries and enhance their experience.
• Strong capabilities in Online Support and Customer Service to provide prompt and professional responses.
• Technical Support skills to resolve product or service-related issues efficiently.
• Excellent communication and interpersonal skills to build and maintain positive client relationships.
• Ability to manage multiple tasks, stay organized, and prioritize customer needs effectively.
• Previous experience in customer-facing roles is an advantage.
• Bachelor's degree in a relevant field or equivalent practical experience.