Customer Support Executive

Job Title: Customer Support Executive

Job Type: Full-Time

Experience: 6 Months - 1 Year

Location: Malkapur, Maharashtra

Job Description:

We are looking for a dynamic and motivated Customer Support Executive to join our team in Malkapur Maharashtra . The ideal candidate should have 6 months to 1 year of experience in customer support or sales, preferably in the edtech or financial sector. This role involves assisting customers with inquiries and support related to FinnovationZ's online stock market courses.

Responsibilities:

• Respond to customer queries regarding FinnovationZ's stock market courses via phone, email, and chat.
• Guide customers through the course selection, registration, and payment processes.
• Resolve customer concerns and provide timely and accurate information about course content and structure.
• Maintain a high level of customer satisfaction through exceptional support and service.
• Update CRM systems with details of customer interactions, feedback, and follow-ups.
• Coordinate with internal teams to ensure customer queries are resolved efficiently.

Requirements:

• Proven experience in customer support or a sales-related role.
• Excellent communication skills in both Hindi and English.
• Strong problem-solving abilities and customer-focused mindset.
• Familiarity with stock market concepts and edtech platforms is a plus.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Bachelor's degree in Business Administration, Marketing, Finance, or a related field is preferred.

Benefits of Working with FinnovationZ:

• Impactful Work: Join one of the largest Hindi finance platforms and contribute to financial education across India.
• Collaborative Environment: Work with a passionate and innovative team.
• Professional Growth: Gain exposure to the finance and edtech industry.
• Learning Opportunities: Constant access to the latest trends in the stock market.
• Work-Life Balance: Supportive culture with a focus on performance and flexibility.