Customer Support Executive

Job Title: Customer Support Executive – Fintech

Location: KR Puram, Bangalore

Experience: Fresher to 3 Years

Employment Type: Full-Time

Job Overview:

We are looking for a Customer Support Executive to join our fintech team in KR Puram, Bangalore. This role involves handling customer interactions, resolving queries, and ensuring a seamless experience with our financial products and services. If you have strong communication skills and a passion for customer success, we'd love to hear from you!

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound calls, assisting customers with fintech products, services, and account-related queries.
• Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently to ensure a positive experience.
• Product Guidance: Educate customers about product features, benefits, and usage.
• Account Assistance: Support customers with balance inquiries, transaction status, account setup, and other account-related concerns.
• Escalation Management: Escalate unresolved or complex issues to relevant teams for prompt resolution.
• Documentation: Maintain accurate records of customer interactions, feedback, and resolutions in the company's CRM system.
• Customer Feedback: Gather insights from customers to enhance our products and services.
• Compliance and Security: Ensure all interactions comply with regulatory and data security standards.
• Cross-Department Collaboration: Work closely with technical support, product, and compliance teams for seamless issue resolution.

Eligibility Criteria:

• Age Requirement: 20 to 29 years
• Education: Any graduate (Business, Finance, IT, or related fields preferred)
• Experience:
• Freshers: Welcome to apply
• Experienced: 1-3 years of customer support experience (preferably in fintech or SaaS)

Skills Required:

• Strong verbal and written communication skills
• Ability to handle high-pressure situations professionally
• Familiarity with CRM tools and ticketing systems is a plus
• Knowledge of fintech products, banking, or payment processing is an advantage

Salary & Benefits:

• Fresher Salary: ₹16,000 in hand
• Experienced Salary: ₹20,000 in hand
• Incentives: Up to ₹5,000 per month based on performance
• Growth opportunities in a fast-paced fintech environment

If you are passionate about customer service and fintech, apply now and be part of our dynamic team!