Customer Support Executive

Finkraft is a fast-growing travel-fintech company helping enterprises streamline and maximize their GST claims on travel and hotel expenses. We work with leading travel platforms and corporates to bring efficiency, visibility, and automation into a traditionally complex process.

We are looking for a proactive and detail-oriented Customer Support Executive to support our client operations. This is a hybrid role involving both in-office coordination and on-ground interactions, where required.

You will work closely with clients, partners, and internal teams to ensure smooth data flow, timely follow-ups, and high-quality service delivery. The role is ideal for someone who enjoys a mix of communication, coordination, and operational problem-solving.

Coordinate with external stakeholders and partners to ensure timely completion of operational requirements

Manage follow-ups via calls, emails, and structured workflows

Support clients in resolving queries and ensuring smooth process execution

Maintain accurate tracking of tasks, updates, and outcomes

Collaborate with internal teams (data, product, operations) to drive closures

Conduct on-ground visits when required to unblock dependencies and accelerate outcomes

Strong communication and interpersonal skills

High ownership and ability to manage multiple follow-ups

Comfortable with a mix of office-based work and field interactions

Basic understanding of Excel/Google Sheets

Problem-solving mindset with attention to detail

Prior experience in customer support, operations, or coordination roles is a plus

Work at the intersection of travel and fintech

High-impact role with direct visibility on outcomes

Fast-paced environment with strong learning opportunities

Clear growth path into operations, client management, or team leadership roles

If you enjoy ownership, structured execution, and working in a dynamic environment, this role is for you.