Customer Support Executive - Feedback Calling

About the Company:

CrepDog Crew is India's biggest streetwear and sneaker ecosystem combining premium retail stores, curated online platforms, and homegrown designer brands. With experiential stores in Delhi, Mumbai, and Hyderabad, CDC is not just a retailer but a cultural engine shaping fashion in India.

Job Description:

We are looking for aCustomer Support Executive - Feedback Callingto manage outbound calls to customers for order delivery confirmation, feedback collection, and review monitoring. The role involves interacting withinternational clients, updating CRM systems, and ensuring a positive post-delivery customer experience.

Key Responsibilities:

• Collectcustomer feedback and service reviews
• Check and follow up ononline reviews(positive/negative)
• Accuratelyrecord customer feedback and call outcomesin CRM
• Usebasic CRM toolssuch asZoho CRMfor data entry and tracking
• Coordinate with internal teams for any delivery or service-related concerns
• Maintain professional communication standards withinternational clients
• Ensure data accuracy and timely reporting.

Required Qualifications:

• 0.53 years of experience infeedback calling / customer calling / outbound calling
• Comfortable withhigh-volume outbound calls
• Basic knowledge ofCRM systems (Zoho preferred)
• Goodcommunication skills(verbal & listening)
• Ability to handleinternational customers
• Basic computer skills (MS Excel, email, CRM entry)
• Customer-focused and detail-oriented approach