Customer Support Executive
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Job Description
Role: Customer Support Executive (International Voice + Chat/Messaging)
Experience: Minimum 2 years in international customer support, with experience in both voice and chat
Industry (mandatory): FinTech, Banking, Insurance, Financial Services; Crypto experience
Location: Hyderabad
Shift: Rotational shifts and week-offs
Key Requirements:
- 2+ years of experience in international customer support, including ownership of complex or escalated cases, via phone and messaging/chat
- Previous experience working in highly regulated industries such as FinTech, financial services, insurance, or crypto environment/company
- Experience using AI-powered tools (e.g., AI copilots, chatbots)
- Proven ability to manage high ticket volumes across multiple channels while exceeding targets (CSAT, QA, TTR, FCR)
More Info
Key Skills
About Company
Skills:
AI copilots, AI-powered tools, Chatbots
Skills:
Online Chat, Live Chat, International Chat Process, Email Support, Customer Executive, non voice
Skills:
Customer Support, international BPO operations, English Communication, CRM Tools, customer query handling, upselling