Customer Support Executive

Company Description

EFICYENT specializes in cross-border payments and international money transfers for businesses and individuals. It simplifies global transactions by offering multi-currency accounts, real-time currency conversion, and API integrations across more than 190 countries and 100 currencies.

Job Summary

We are seeking a customer-focused professional to provide exceptional support to clients using EFICYENTs payment and financial solutions. The role involves handling inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities

• Respond to customer inquiries through email, chat, and phone.
• Assist clients with onboarding and account-related queries.
• Resolve customer issues efficiently and professionally.
• Coordinate with internal teams to address escalations.
• Maintain accurate records of customer interactions.

Requirements

• Excellent spoken and written English.
• Strong customer service orientation.
• Ability to manage multiple customer interactions.
• Prior experience in fintech, payments, banking, or customer support is preferred.

Preferred

• Experience using CRM or support platforms such as Zendesk, Freshdesk, or HubSpot.