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Customer Support Executive | Domestic Bpo/ Marathi / Malayalam / Voice

Wsne Consulting
Gurugram, Hyderabad
0-4 Years
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  • Posted 3 days ago
  • Over 300 applicants
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Job Description

Key Responsibilities:

  • Handle inbound and outbound customer calls in Marathi or Malayalam to resolve queries, complaints, and requests.
  • Provide accurate product/service information, troubleshoot customer issues, and offer solutions in real-time.
  • Maintain a positive, professional, and empathetic attitude in every customer interaction.
  • Record and document customer interactions, complaints, and feedback in the system.
  • Follow up with customers to ensure satisfaction and resolve any outstanding issues.
  • Escalate complex or unresolved issues to the appropriate team for further action.
  • Collaborate with team members and supervisors to ensure seamless customer support.
  • Assist in achieving team and company performance metrics such as call handling time, first-call resolution, and customer satisfaction.
  • Ensure adherence to company policies, guidelines, and service standards.
  • Promote and upsell products or services to customers when appropriate.

More Info

Job Type:
Permanent Job
Industry:
Recruiting, Staffing Agency
Role:
Customer Service Executive (Voice)
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Wsne Consulting

Do you want the best people to join your team WSNE Solutions is the only place to turn. We have been linking top businesses with the most talented applicants across all industries for more than ten years. We provide a variety of staffing and talent acquisition services, from executive search to temp staffing to company branding and marketing, with a team of 150 skilled recruiters. Additionally, we specialise in passive applicant sourcing, foreign recruitment, and diversity and inclusion recruiting. Finding the ideal employee requires more than just matching abilities to a job description, as we at WSNE Consulting are aware. Finding someone with the appropriate personality, beliefs, and cultural fit is important. Because of this, we employ a consultative approach to hiring, learning about the requirements and character of your business before assisting you in locating the applicant who will make your company successful. Therefore, why pick WSNE Consulting You won't find a more individualised hiring strategy anywhere else than with us because of our unmatched expertise, dedication to diversity and inclusion, and unmatched expertise. To find out more about how we can assist you in hiring your next top employee, get in touch with us immediately.

Job ID: 124373819

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Last Updated: 16-03-2026 06:10:41 AM
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