Customer Support Executive

DNA Growth simplifies finance for fast-growing businesses and finance heads to empower the people behind them. With a mission to power client growth by enabling better business and financial decisions, DNA Growth fosters a culture where learning and growth go hand in hand. With a team of over 150 seasoned professionals, including ex-Big 4s, Stanford Seed alumni, CAs, CPAs, CFAs, and engineers, we offer comprehensive FP&A, Accounting, Business Planning, and CFO support services to SaaS, cybersecurity, e-commerce, and services companies. Our global reach and local expertise enable us to deliver cutting-edge financial solutions with tools like PowerBI, Tableau, and Python.

This is a full-time on-site role located in Ludhiana for a Customer Support Executive. The Customer Support Executive will be responsible for handling customer inquiries, providing online and technical support, ensuring customer satisfaction, and delivering excellent customer service. The individual will address customer issues, resolve complaints, and collaborate with other departments to improve customer experience.

• Customer Support, Customer Service, and Customer Satisfaction skills
• Online Support and Technical Support skills
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and work under pressure
• Previous experience in a customer support role is a plus
• Bachelor's degree in a related field is preferred