Customer Support Executive

Digitide Solutions Limited

Fresher

Hyderabad

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Posted 9 days ago
Over 200 applicants have applied

Job Description

Description

We are seeking a Customer Support Executive to join our team in India. This role is ideal for freshers or entry-level candidates who are passionate about customer service and are looking to start their careers in a dynamic environment.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely manner.
Provide accurate information on products and services to customers.
Resolve customer complaints and issues effectively and efficiently.
Maintain customer records and update account information as necessary.
Collaborate with other departments to improve customer service processes and resolve issues.
Follow up with customers to ensure satisfaction and gather feedback.

Skills and Qualifications

Strong verbal and written communication skills in English and local languages.
Basic knowledge of customer service principles and practices.
Proficiency in using customer support software and tools.
Ability to handle customer complaints with empathy and professionalism.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks.

Spotlight

Cafeteria, Office cab/shuttle, Joining goodies, Gifts on festivals

Education

Master of Accounting, Doctor of Medicine (M.D/M.S), Masters in Technology (M.Tech/M.E), Masters in Arts (M.A), Master of Public Administration (MPA), Master OF Business Administration (M.B.A), Master of Planning (M.Plan), Master of Real Estate Development, Master of Public Health (MPH), Master of Commerce (M.Com), Master of Pharmacy (M.Pharm), Master of Divinity, Masters of Architecture (M.Arch), Master of Law (M.L/L.L.M), Doctor of Education, Doctor of Audiology (AuD), Master of Education (M.Ed), Master of Natural Resources (MNR), Master of Library & Information Science (MLIS), Master of Liberal Arts (MLA/ALM), Doctor of Jurisprudence, Master of Music (MM/MMus), Master of Social Work (M.S.W), Doctor of Ministry, Master in Landscape Architecture, Doctor of Physical Therapy, Doctor of Dental Surgery/Medicine (DDS/DMD), Doctor of Optometry, Masters in Communications Disorders (MCD), Master of Fine Arts (MFA), Doctor of Psychology (Psy. D./D. Psych.), Doctor of Pharmacy (PharmD), Master of Professional Accountancy (MPA), Doctor of Public Health (DrPH), Doctor of Musical Arts (DMA), Master in Computer Application (M.C.A), Master of Tax Accounting, Master of Health Administration (MHA), Master of Library Science, Doctor of Nursing Practice (DNP), Doctor of Chiropractic (DC), Doctor of Science (DSc/ScD), Master of Technical & Professional Communication, Doctor of Business Administration (DBA), Doctor of Veterinary Medicine (DVM), Master of Health Science (MHSc)