Customer Support Executive

Job Title: Customer Support Executive

Location: Hyderabad

Job Type: Full-Time

Experience: 6 months - 1 Year

Industry: Sports-Tech / BPO / Customer Support

About CricClubs

CricClubs is a leading technology platform that revolutionizes the way cricket is organized and played across the globe. We provide comprehensive cricket management solutions that enable leagues, clubs, and players to efficiently manage tournaments, track statistics, and engage with the cricketing community.

Job Summary

We are looking for an experienced Customer Support Executive with 6 months–1 year of experience in customer support or the BPO industry. The ideal candidate will be responsible for handling customer queries, providing technical assistance, resolving issues, and ensuring a high level of customer satisfaction.

Roles & Responsibilities

• Respond to customer queries through phone, email, and chat in a timely and professional manner.
• Provide technical assistance and troubleshooting support for CricClubs platform and services.
• Resolve customer issues efficiently and ensure a high level of customer satisfaction.
• Build and maintain strong relationships with customers.
• Document and track customer interactions and issues in the CRM system.
• Coordinate with internal teams to escalate and resolve complex customer issues.
• Follow up with customers to ensure issues are properly resolved.
• Gather customer feedback and share relevant insights with the Product and Development teams.
• Identify recurring customer issues and provide feedback to improve the overall customer experience.

Requirements

• 6 months -1year of experience in Customer Support or the BPO industry is mandatory.
• Strong verbal and written communication skills in English.
• Hindi proficiency is an added advantage.
• Experience in handling customer queries and troubleshoot

Cricket Knowledge is Mandatory: Strong knowledge and understanding of cricket is required for this role. Candidates without cricket knowledge are requested not to apply.