Company Description
Credence Global Solutions, headquartered in Dallas, Texas, employs over 2,500 professionals globally. The company specializes in delivering innovative technology, human resources, and offsite infrastructure solutions focused on the Revenue Cycle and Accounts Receivable Management sectors. Credence serves a diverse range of industries including healthcare, telecommunications, utilities, media, and entertainment. With a global presence and expertise, Credence is dedicated to driving successful outcomes for its clients.
Role Description
This is a full-time on-site role for a Customer Support Executive, located in Pune. The Customer Support Executive will handle day-to-day responsibilities such as responding to customer inquiries, ensuring customer satisfaction, providing online and technical support, and resolving client-related issues efficiently. The role involves direct interaction with clients, addressing their concerns and maintaining a high level of customer service.
Qualifications
- Proficiency in Customer Support and a commitment to delivering excellent Customer Service
- Ability to maintain high levels of Customer Satisfaction and provide Online Support effectively
- Experience with Technical Support and resolving technical issues in a timely manner
- Strong communication, interpersonal, and problem-solving skills
- Ability to work collaboratively in an on-site team environment
- Prior experience in customer service roles is a plus
- Proficiency in relevant software or CRM tools is beneficial
