Customer Support Executive

Company Description CHKOKKO is a founder-led, vision-driven athleisure brand established in 2018 in Ludhiana, Punjab, dedicated to creating high-performance activewear for every body. The company designs athleisure that blends style and function, supporting customers through real-life movement at the gym, at home, and on the go. Every product is crafted to celebrate individuality, focusing on comfort, confidence, and inclusivity.

Job Title: Customer Support Executive

Location: Ludhiana, Punjab

Salary: ₹20,000 – ₹30,000 per month

Working Hours: 9:30 AM – 6:00 PM

About the Role:

We are looking for an experienced and proactive Customer Support Executive to join our team in Ludhiana. The ideal candidate should have a strong background in e-commerce customer service, excellent communication skills, and experience in building and implementing Standard Operating Procedures (SOPs).

Key Responsibilities:

·        Manage and oversee daily customer support operations.

·        Handle customer queries, complaints, and escalations effectively.

·        Develop, implement, and ensure adherence to customer service SOPs.

·        Monitor team performance and maintain high service standards.

·        Coordinate with internal teams to resolve customer issues efficiently.

·        Analyze customer feedback and recommend process improvements.

Requirements:

·        Minimum 2 years of experience in Customer Support or Customer Service.

·        Prior experience in the e-commerce industry is mandatory.

·        Experience in the clothing/fashion e-commerce sector will be an added advantage.

·        Strong understanding of customer service processes and SOP implementation.

·        Excellent verbal and written communication skills in English.

·        Strong leadership, problem-solving, and organizational skills.

What We Offer:

·        Growth opportunities within a fast-paced e-commerce environment.

·        Supportive and collaborative work culture.

Interested candidates can apply by sending their updated resume to [Confidential Information].