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Looking for a Customer Service Executive for a Retail Platform in Mumbai!
Job Responsibilities:
o Manage outbound and inbound calls in line with defined processes and workflows
o Engage with customers in a clear, professional manner to provide information, address queries,
and ensure timely follow-ups
o Address customer concerns with empathy and professionalism, escalating issues when necessary
o Adhere to approved call scripts, compliance requirements, and quality benchmarks
o Collaborate with internal teams to enable prompt and effective issue resolution
o Consistently meet assigned daily and weekly calling volumes and performance targets.
Job Qualifications/Requirements
o Any Graduate, experience up to 0-2 years in customer-facing roles
o Strong verbal communication and active listening abilities
o Confident, calm, and professional call-handling skills
o Effective, persuasive and negotiation capabilities
o Multilingual proficiency preferred, including English, Hindi and Kannada, is a plus
o Clear pronunciation with a neutral or adaptable accent
o High ownership and learning mindset, as you'll be reporting to a management team member directly
Job ID: 146192965
