Customer Support Executive

Salary : 28k

Experience : 1year

Location : Bengaluru

Notice Period : Immediate joiner

Company Description CB TEAM operates in the payment services domain, helping individuals and businesses manage transactions in a secure and efficient manner. The company focuses on delivering reliable solutions that support everyday financial operations. CB TEAM emphasizes clear communication, responsive service, and trust in every interaction. Team members are encouraged to contribute ideas that improve processes and enhance the customer experience. The organization values professionalism, collaboration, and continuous learning.

Role Description This is a full-time, on-site Customer Support Executive role based in Bengaluru. The Customer Support Executive will handle customer inquiries related to payment services through phone, email, and online channels, ensuring timely and accurate responses. Daily tasks include troubleshooting basic technical issues, guiding customers through processes, resolving complaints, and maintaining detailed records in the support system. The role involves collaborating with internal teams to escalate complex cases, monitoring service levels, and following standard operating procedures. The Customer Support Executive is expected to maintain high standards of customer satisfaction, adhere to compliance guidelines, and provide feedback to improve support workflows.

Qualifications

• Ability to deliver effective Customer Support and maintain strong Customer Satisfaction.
• Experience providing Online Support and general Customer Service across multiple channels.
• Exposure to Technical Support related to payment services or similar products.
• Strong verbal and written communication skills in English; additional local languages are an advantage.
• Comfort with using CRM tools, ticketing systems, and basic office software.
• Proven problem-solving skills, attention to detail, and a customer-centric mindset.
• Ability to work on-site in Bengaluru, manage shifts if required, and collaborate in a team environment.
• Relevant diploma or bachelor's degree in any field; prior experience in customer support or payments is preferred.