Job Description

Salary : 28k

Experience : 1 to 2years

Location : Bengaluru

Company Description CB TEAM operates in the payments sector, helping individuals and businesses manage transactions in a reliable and secure manner. The organization focuses on delivering smooth, user-friendly payment experiences and responsive assistance when issues arise. CB TEAM values accuracy, trust, and efficiency in every interaction, aiming to make payments simple and stress-free. Team members are encouraged to contribute to ongoing improvements in service quality and customer experience.

Role Description The Customer Support Executive is a full-time, on-site role based in Bengaluru. This role involves responding to customer inquiries via phone, email, and online channels, resolving issues related to payment services, and ensuring a positive customer experience. The Customer Support Executive will troubleshoot basic technical and transaction-related problems, escalate complex cases as needed, and follow up to ensure timely resolution. Daily responsibilities include maintaining accurate records of interactions, collaborating with internal teams, and consistently working to improve customer satisfaction and service quality.

Qualifications

Strong customer-facing skills, including Customer Support and Customer Service capabilities.
Experience managing customer satisfaction metrics and initiatives to improve Customer Satisfaction.
Ability to handle Online Support channels, such as chat, email, and ticketing systems.
Basic Technical Support skills for identifying, documenting, and resolving payment-related issues.
Clear written and verbal communication skills and fluency in English; local language proficiency is an advantage.
Ability to work on-site in Bengaluru, manage multiple queries, and stay calm under pressure.
Previous experience in payments, financial services, or customer support environments is preferred.
Relevant diploma or bachelor's degree in any field is beneficial, along with strong problem-solving and interpersonal skills.