Customer Support Executive

Job Title: Customer Support Executive

Location: Surat, Gujarat (On-site)

Company: Brahmveda Ventures Private Limited (or your company name)

Employment Type: Full-time

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive who can manage

customer interactions across multiple channels, resolve queries efficiently, and deliver a high-quality

service experience. The ideal candidate should have strong communication skills, problem-solving

ability, and a genuine interest in helping customers.

Key Responsibilities

Handle customer queries via calls, emails, chat, and WhatsApp

Provide accurate information about products/services

Resolve complaints and issues in a timely and professional manner

Maintain proper records of customer interactions and follow-ups

Coordinate with internal teams for issue resolution

Ensure customer satisfaction and service quality standards

Update CRM and support systems regularly

Escalate critical issues to the concerned departments

Maintain professionalism and brand representation in every interaction

Required Skills & Qualifications

Excellent verbal and written communication skills

Good listening and problem-solving ability

Basic computer knowledge (MS Excel, CRM tools, Google Sheets)

Ability to handle multiple customers simultaneously

Customer-first mindset

Calm, polite, and solution-oriented attitude

Education & Experience

Minimum qualification: Graduate / Diploma (any stream)

Experience:

01 year (Freshers can apply)

Experience in customer support, BPO, or service industry is an advantage

Apply Now

Send your CV and portfolio to: [Confidential Information]

• This is a full-time on-site role based at our Surat office. Remote applications will not be considered.