Customer Support Executive

Company: Bluescope AV Technologies Pvt. Ltd.

Location: Mumbai

Experience: 1-2 years in BPO/Customer Support

Website:https://www.firerid.in/

About the Company:

Bluescope AV Technologies Pvt. Ltd. (FireRID Division) is a leading provider of fire and

safety solutions, dedicated to ensuring the highest standards of safety for clients

across various industries. We are seeking an experienced and fluent English-speaking

Tele caller to join our team.

Key Responsibilities:

Make outbound calls to potential and existing clients to promote fire safety products.

Handle inbound customer inquiries, complaints, and service requests professionally.

Provide accurate information about product features, pricing, and promotions.

Maintain detailed records of customer interactions in the Excel/Software/CRM

system.

Achieve assigned targets through effective communication and follow-ups.

Adhere to company scripts, guidelines, and compliance standards.

Build and maintain positive customer relationships to ensure satisfaction.

Required Skills & Qualifications:

1-2 years of experience in a BPO/tele calling role, preferably in sales or customer

service.

Fluency in English (mandatory); ability to handle clients is a plus.

Strong verbal communication and interpersonal skills.

Basic computer proficiency for data entry and CRM management.

Ability to work in a fast-paced environment and meet targets.

High school diploma or equivalent qualification.

Why Join Us

Opportunity to work with a reputed brand in the fire safety industry.

Career growth and skill development in sales and customer support.

Supportive work environment with structured training programs.

Interested candidates may apply by submitting their resume to [Confidential Information] or via LinkedIn.