Customer Support Executive/ Blended Process/ Inbound Process

Key Responsibilities

• Handle inbound international voice calls from customers
• Communicate clearly, confidently, and professionally with global clients
• Understand customer concerns and provide accurate resolutions
• Adhere to defined process guidelines, quality standards, and compliance policies
• Maintain accurate documentation of customer interactions
• Meet performance metrics related to quality, productivity, and customer satisfaction
• Coordinate with internal teams when required to resolve customer issues