Company Description
Bill Gosling Outsourcing India Private Limited is part of a global organization with over 65 years of expertise in the contact center industry. The company is committed to collaborating with clients to design tailored communication solutions that help brands effectively reach their customers. With a focus on achieving client success, Bill Gosling emphasizes partnership and innovation to navigate unique business journeys. For more information, visit our website at www.billgosling.com.
Role Description
This is a full-time, on-site role for a Customer Support Executive, based in Gurgaon. The primary responsibilities include providing exceptional customer service across multiple platforms, addressing customer inquiries, resolving issues promptly, and ensuring a positive customer experience. Additional tasks include assisting with technical support queries and working closely with team members to meet performance targets and customer satisfaction goals.
Qualifications
- Proficient in Customer Support and ensuring high levels of Customer Satisfaction
- Experience in Online Support and delivering exceptional Customer Service
- Skills in handling Technical Support and resolving customer issues effectively
- Strong communication and interpersonal skills
- Ability to work in a team-oriented, fast-paced environment
- Knowledge of the contact center industry and prior relevant experience is an advantage
- Minimum high school diploma or equivalent qualification
