Customer Support Executive

Job Overview

We are looking for a dedicated and empathetic Customer Support Executive to handle patient interactions and appointment bookings. The ideal candidate should have excellent communication skills in English and Tamil, be patient-focused, and comfortable working in rotational shifts with rotational week-offs.

Key Responsibilities

• Handle inbound and outbound calls from patients professionally and courteously.
• Assist patients with booking, rescheduling, and cancelling appointments.
• Address patient enquiries regarding doctors, departments, services, timings, and procedures.
• Provide accurate information and ensure a smooth appointment coordination process.
• Maintain proper documentation of calls and update patient details in CRM/system.
• Follow up with patients when required for confirmations or additional information.
• Escalate complex cases or complaints to the concerned department appropriately.
• Ensure high levels of patient satisfaction and service quality at all times.

Eligibility & Skills Required

• Minimum qualification: 12th Pass / Any Graduate.
• Strong communication skills in English and Tamil (Mandatory).
• Good listening skills and empathetic approach while handling patients.
• Basic computer knowledge and ability to work on CRM/software systems.
• Ability to work in rotational shifts and rotational week-offs.
• Prior experience in healthcare/customer support/call center is an added advantage.

Key Competencies

• Patient-focused approach
• Clear communication & active listening
• Time management & multitasking ability
• Professional and polite attitude