We are looking for a customer-focused Customer Support Executive to handle customer queries, resolve issues, and ensure a positive customer experience through timely and effective communication.
Key Responsibilities:
- Handle customer inquiries through phone, email, chat, or support tickets
- Resolve customer issues promptly while maintaining service quality standards
- Document customer interactions, complaints, and resolutions accurately
- Coordinate with internal teams to resolve escalated customer issues
- Follow standard operating procedures and customer service guidelines
- Maintain customer satisfaction and service-level commitments
- Identify recurring customer issues and suggest process improvements
Requirements
- Graduate in any discipline
- 15 years of experience in customer support or service roles
- Strong verbal and written communication skills
- Good problem-solving and interpersonal abilities
- Basic knowledge of CRM or customer support tools is preferred
- Ability to handle customers professionally in a fast-paced environment
Benefits
- Competitive salary package
- Paid leaves and holidays
- Performance-based incentives
- Training and career growth opportunities
