Customer Support Executive

About Atria Convergence Technologies Ltd:

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in home entertainment, education, and interactive services provider in India. Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Rajasthan, Uttar Pradesh and Gujarat. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to more than 3 million happy homes (Fibernet, Digital TV, HDTV). We offer broadband on optic fiber and our Fiber-To-The Home technology can carry vast amount of information at speeds up to 1 Gbps. We are one of the leading ISPs in the wired broadband category, and the largest non-telco ISP in the country.

Role: Executive/Senior Executive – Customer Service 

Purpose of the role:

Role is vital in driving the company's overall success and customer satisfaction by consistently providing exceptional service, resolving issues efficiently, and identifying opportunities for improving the customer experience.

Role & Responsibilities:

• Communicating with existing and potential customers to provide information about company products and services and to assist with inquiries and concerns.
• Accurately documenting customer interactions and service requests.
• Identifying and forwarding promising leads to the sales team for follow-up.
• Managing customer accounts to ensure customer satisfaction with company products and services.
• Building and maintaining strong relationships with customers to encourage repeat business.
• Utilizing company-provided scripts to address customer questions and concerns effectively.

Must have:

• Graduate or equivalent degree  
• 1-6 Years of work experience in Customer Service role (English Voice process Should have experience in Tele calling or taking calls - Outbound & Inbound. (Voice process)
• Excellent communication and interpersonal skills  
• Should have experience handling MIS or strong experience with MS excel, MS word Should possess excellent communication and interpersonal skills.
• Languages: Kannada, English, Hindi  
• Age not more than 33 years  
• Work schedule: 6 days working with 1 rotational week off and rotational day shifts