Customer Support Executive

Customer Support - Voice Process - Remote

Shift Timings - 9.00pm to 5.00am IST

Job Description: We are seeking a motivated and customer-focused Voice Process Associate to join our BPO team. The ideal candidate will have excellent communication skills and a passion for providing outstanding customer service. As a Voice Process Associate, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries, provide information about products and services, and resolve complaints.
• Maintain accurate and detailed records of customer interactions and transactions.
• Escalate unresolved issues to appropriate departments or supervisors.
• Meet or exceed performance metrics, including call quality, customer satisfaction, and productivity targets.
• Adhere to company policies, procedures, and regulatory requirements.
• Collaborate with team members to achieve common goals and contribute to a positive work environment.

Qualifications:

• Experience - 1+ year.
• Excellent communication skills (verbal and written).
• Candidate should know both English, Hindi & Telugu.
• Strong listening skills and the ability to understand and address customer needs.
• Ability to work in a fast-paced environment and handle stressful situations calmly.
• Proficiency in using computer systems, databases.