Job Description
Your Key Responsibilities Would Be
Professionally manage inbound and outbound international customer calls.
Ensure compliance with company policies and procedures during all customer interactions.
Execute assigned tasks in line with the latest work instructions and process updates Troubleshoot and resolve customer issues effectively and efficiently.
Achieve daily productivity and quality targets consistently.
Accurately document all customer interactions in the designated platform.
Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.
Ensure compliance with data integrity guidelines and the company's information
security policies
Skills Experience
Have at least 1 + years of prior international call center experience.
Having prior healthcare domain experience (with focus on the payer or administrative side would be
an added advantage)
Should have excellent communication skills, active listening skills, good typing and MS office
proficiency
Open to work in US shift (India night shift)
Open to work from office (all days)PUC/ Diploma/graduate.
Shift Timings: US Shifts (Night Shift)
Work Mode: 100% Work from Office
Work Days: Monday through Friday (Saturday and Sunday are weekly offs)
This job is provided by Shine.com
