Customer Support Executive

9ance is dedicated to empowering business growth by delivering intelligent management solutions that simplify operations and drive efficiency. Our innovative offerings include 9ance CRM for streamlined sales automation, 9MS WMS for enhanced inventory and warehouse management, and 9ance LMS for comprehensive loan lifecycle management. Trusted by businesses for its reliability and scalability, 9ance solutions ensure enterprise-grade security, seamless integrations, and 24/7 support to prioritize customer success. We are committed to transforming businesses with smart, user-friendly platforms that foster growth and customer-centric strategies.

This is a full-time, on-site role for a Customer Support Executive based in Bhopal. The responsibilities include providing customer support through various communication channels, ensuring high customer satisfaction, and resolving customer queries in a timely and effective manner. The role also involves offering online and technical support, analyzing customer issues for solutions, and proactively maintaining positive customer relationships. Collaboration with other teams to improve service delivery will be an integral part of your daily tasks.

• Experience in Customer Support, Customer Service, and ensuring Customer Satisfaction
• Skills in Online Support and solving customer queries effectively
• Proficiency in providing Technical Support and understanding technical customer needs
• Excellent communication and problem-solving skills
• Ability to work collaboratively in a fast-paced, on-site environment
• Prior experience in customer-facing roles is a plus
• Proficiency in CRM and support tools is beneficial
• Bachelor's degree in a relevant field or equivalent experience