Role Description: Responsibilities:
- Manage large amounts of incoming phone calls
- Generate sales leads Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Qualification:
- Any Graduate degree.
- Regional Languages (Kannada, Tamil, Telugu, Hindi) mandatory.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Perks and Benefits:
- Paid Annual Leaves
- Long vacation during new year
- PF, Health Insurance, Team Lunches
- Great job satisfaction Immense learning & personal development
Additional Details:
- Job Title: Customer Support Executive
- CTC: Upto 3LPA Location: JP Nagar, Bangalore
- Job Type: Full Time (On site)
- Working Days: 6 days.
- Experience: 1-2 years Notice Period: Immediate to 7 days
