Customer Support Executive (1-3yrs only)

JOB POSITION: Customer Support Executive (Bangalore)

Location: Bangalore (On-site)

Shift: Rotational Shifts

Languages Required: English & Hindi

Preferred Background: Experience in Health Insurance or Healthcare Support

Role Overview

We're looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 2 to 4 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company