Customer Support Associate

Work Level: Individual

Core: Communication Skills, Result Driven, Problem Solving

Leadership: Building Work Relationships, Working Independently

Industry Type: BPO/Call Centre

Function: Customer Service Representative

Key Skills: Customer Interaction,Voice Process,CallCentre,Cold Calling,Tele Caller,Tele Calling,Tele Sales,Customer Service,Customer Support,Customer Service

Education: Graduate

Note: This is a requirement for one of the Workassist Hiring Partner.

Role & Responsibilities

Responsibility:

Customer Engagement: Respond to incoming customer inquiries via voice channels, resolving issues in a timely, professional, and empathetic manner.

Issue Resolution: Manage and de-escalate customer complaints, providing effective solutions to ensure high customer satisfaction (CSAT).

Product Support: Provide accurate product information and technical assistance to international clients.

Process Improvement: Monitor recurring customer feedback and collaborate with management to suggest improvements for service delivery.

Collaboration: Coordinate with internal departments to ensure seamless communication and workflow.

Documentation: Maintain precise customer records and interaction logs within the CRM system.

Mentorship: Assist in the training and onboarding of new team members as required.

Company Description

Workassist is an online recruitment and employment solution platform based in Lucknow, India. We provide relevant profiles to employers and connect job seekers with the best opportunities across various industries. With a network of over 10,000+ recruiters, we help employers recruit talented individuals from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and Legal.

We have adapted to the new normal and strive to provide a seamless job search experience for job seekers worldwide. Our goal is to enhance the job seeking experience by leveraging technology and matching job seekers with the right employers.

For a seamless job search experience, visit our website: https://bit.ly/3QBfBU2

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!