we are looking for a Customer Support Associate / Telecaller to join our dynamic team in India. The ideal candidate will be responsible for managing customer inquiries and providing top-notch service to enhance customer satisfaction. This role requires strong communication skills and the ability to resolve issues effectively.
Responsibilities
- Handle incoming calls and customer inquiries professionally and efficiently
- Provide accurate information regarding products and services
- Resolve customer complaints and issues in a timely manner
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to ensure customer satisfaction
- Follow up on customer interactions to ensure resolution and satisfaction
Skills and Qualifications
- Excellent verbal and written communication skills in English and Hindi
- Strong problem-solving skills and ability to think critically
- Proficiency in using customer support software and CRM tools
- Ability to handle high-stress situations and maintain composure
- Strong organizational skills and attention to detail
- Basic computer skills including MS Office and internet navigation
