Customer Support Associate

Tech Mahindra Limited

Kolkata

1-3 Years

This job is no longer accepting applications

Posted 27 months ago
Over 100 applicants

Job Description

Job Title : Customer Support Associate
Location : Kolkata
Experience : 1 year or more on paper BPO experience required
Skills : Good communication skill in English & Hindi

Job Description :

Designation :
Advance resolution expert (L2)

Job Profile :
Handling escalation calls.

Job Type :
Full Time Permanent - Duration 9 Hours (including 1 hr break)

Mandatory Criteria :

Communication skill Excellent communication needed in English and Hindi
Education Higher secondary
Experience min 1year BPO exp required.
Work Timing 24*7 rotational (drop and pickup available for odd shifts)
Week off Rotational,6 days working.
Maximum Age Limit - 40

Interview Structure :
HR round Yes
Typing Test Min 30WPM/90% accuracy
Psychometric test
Versant test(Versant score should be 4)
Client round

Documents Required :
Aadhar Card (Complete Date of Birth) Mandatory
Pan Card - Mandatory
Education Marks sheets 10th, 12th, Mandatory
Experience Letter, Offer Letter, Pay slips (last 3 months)

Salary and Benefits :
CTC-245000/-, Salary in hand 18342/-.
Salary from first day
ESIC & PF

Interview Details :
Office Address - Rajarhat, DLF 2, Tower B, 3rd Floor, New Town, Kol 156
Interview Timing- 11.30 am to 4.30 pm
Date- Every Monday to Saturday

More Info

Job Type:

Permanent Job

Industry:

ITES /BPO /Call Center

Role:

Customer Service Executive (Voice), Customer Service Executive (Non-voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

About Company

Tech Mahindra Limited

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.

Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Job ID: 66586807

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