Customer Support Associate

About Sugarfit-

Founded in 2021, Sugarfit provides a Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding.

Budget: Up to 4.0 LPA max (based on interview)

Walk-In Dates: 16th-17th December

Interview Timing: 12 PM 5 PM (Please keep buffer time as the process may take a while)

Preferred Age Group: Candidates up to 32 years, in line with the creative and dynamic nature of this role

Venue: Sugarfit Office, 3rd Floor Ragus Healthcare, Sector 3, HSR Layout, Bengaluru(https://share.google/Q482VQG5eejRm8Reh)

Role Highlights:

• Minimum 6 months of experience in customer support.
• Proficiency in English and at least one South Indian language (mandatory)
• Voice process handling domestic clients.
• Work Mode: 6 days Work From Office (including Sat & Sun)
• Week Off: Rotational
• Shifts: Rotational (7 AM10 PM rotational shift)
• Rounds of Interview: HR Team Lead Head of Customer Support
• Benefits: Medical Insurance
• Looking for:Immediate Joiners

Please bring a hard copy of your updated resume and walk in for the interview.

Key Responsibilities:

Handle customer queries and concerns across phone, email, and chat

channels promptly and professionally.

Manage and resolve up to 50+ tickets daily, ensuring accuracy and empathy

in every interaction.

Conduct inbound and outbound calls to assist customers with their product

or service-related needs.

Address customer complaints effectively and escalate issues to internal

teams when necessary.

Understand customer needs, provide suitable solutions, and ensure customer

satisfaction.

Maintain detailed and accurate records of all customer interactions in the

CRM (preferably Kapture).

Collaborate with team members and managers to improve processes and

enhance overall customer experience.

Work in split shifts to ensure continuous customer coverage and timely issue

resolution.

Requirements:

Proven experience in customer support or service operations, preferably

in a high-volume environment.

Excellent communication, interpersonal, and problem-solving skills.

Ability to stay calm, patient, and empathetic under pressure.

Proficiency with CRM tools and ticketing systems (Kapture knowledge

preferred).

Flexibility to work in split shifts and adapt to changing business needs.

Self-motivated, target-oriented, and committed to long-term growth within the

organization.

Why Join Us:

Be part of a passionate team that's redefining customer experience.