Customer Support ( Associate Level )

We're Hiring: Customer Support Associate at Bhanzu!

If you love solving problems, building connections, and being the go-to person for customers this role is for you! At Bhanzu, we're on a mission to make math fun, exciting, and life-changing for students across the globe. Join us in creating impact every single day.

Join Bhanzu, a fast-growing EdTech company backed by $16.5M Series B funding, transforming how students learn math across 15+ countries.

Role: Trainer Hour Management

Mode: WFO

Working Days: 6

Shifts: Night Shifts

Salary:3.65 LPA

Immediate Joiners Required

• Be the single point of contact and the friendly face of Bhanzu's support
• Handle customer queries on calls, emails & chats
• Build rapport through proactive outbound communication
• Understand customer needs & coordinate with teams to quickly resolve issues
• Ensure timely follow-ups and strong relationship retention
• Maintain in-depth knowledge of our offerings
• Upsell / cross-sell relevant products & services

• Degree in Management / Marketing / Communication
• Experience in customer service, relationship management, or similar
• Comfortable with upselling / cross-selling
• Strong with MS Office, CRM tools & ticketing systems
• Excellent communication & people skills
• Patient, proactive, and great at solving problems

If this role fits you or someone you know, feel free to apply or share!

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