Customer Support Associate

• Respond to customer inquiries via phone, email, or chat.
• Identify customer needs and provide appropriate solutions.
• Handle complaints, follow up on unresolved issues, and escalate when necessary.
• Maintain records of customer interactions and transactions.
• Work closely with internal teams to ensure effective resolution.
• Meet service quality and productivity standards.

Requirements:

• Strong verbal and written communication skills
• Basic computer literacy and good typing speed
• Comfortable handling voice and non-voice processes