Customer Support Associate ( International process)

Key Responsibilities:

• Handle inbound/outbound customer calls, emails, and chats from international customers professionally and efficiently.
• Provide timely and accurate information regarding products, services, policies, and billing.
• Resolve customer complaints and issues with patience and empathy, escalating complex cases to the appropriate teams.
• Maintain detailed and accurate records of customer interactions using CRM tools.
• Meet daily, weekly, and monthly performance targets such as call quality, average handling time, and customer satisfaction scores.
• Stay updated with product knowledge, company policies, and international compliance requirements.
• Collaborate with cross-functional teams to improve customer experience.
• Adhere to all data security and privacy guidelines applicable to international operations.

Qualifications & Experience:

• Education: Minimum High School Diploma or equivalent; Bachelor's degree preferred.
• Experience: 12 years in customer service, preferably in an international or BPO environment.
• Fluency in English (written and spoken) is mandatory; knowledge of additional languages is a plus.

Key Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced, target-driven environment.
• Proficient in using CRM software and Microsoft Office.
• Flexible to work in shifts, including night shifts, weekends, and holidays if required.
• Strong cultural sensitivity and adaptability.