Are you passionate about providing exceptional customer service Do you excel in English proficiency, both spoken and written If so, we have the perfect opportunity for you at DBS Mintek Private Limited. As a customer support associate, you will be the first point of contact for our valued customers, assisting them with any inquiries or issues they may have. Your primary goal will be to ensure customer satisfaction and build strong relationships with our clients.
Key Responsibilities
- Answer customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide technical support and troubleshooting assistance for our products and services.
- Assist customers with account management and billing inquiries.
- Collaborate with internal teams to escalate and resolve complex issues.
- Identify opportunities to upsell or cross-sell products to customers.
- Maintain accurate records of customer interactions and transactions.
- Stay up to date on product knowledge and industry trends to better assist customers.
If you have excellent communication skills, a strong attention to detail, and a passion for helping others, we would love to have you join our team. Apply now and take the next step in your customer service career with DBS Mintek Private Limited.
About Company: DBS Mintek Private Limited is a call center based in Mumbai & Pune, India. Incorporated in 2008 as a private limited company, we are well-equipped with state-of-the-art technology, with the capacity for fast ramp-up and roll-out of new campaigns. DBS's existing operation is a 1200 workstation facility, which would be scaled up by another 200 in a short span of time. It currently owns three centers with a total capacity of around 1200 seats.
