Key Responsibilities
- Handle customer queries and provide the required information or resolution within the defined timelines.
- Manage inbound and outbound calls, emails, and chat support as per operational requirements.
- Resolve customer escalations effectively while maintaining a professional and empathetic approach.
- Ensure all escalations are addressed and resolved within the defined Turnaround Time (TAT).
- Maintain high levels of customer satisfaction and service quality.
- Track and update the status of ongoing customer escalations in the CRM system.
- Meet defined KPIs such as response time, resolution time, customer satisfaction, and productivity metrics.
About Company: Benepik provides rewards, loyalty, and payment infrastructure to organizations. Its unique solutions help businesses drive employee and channel partner engagement. Its fintech offerings include gift cards, prepaid cards, incentive disbursements, and B2B payments. Our mission is to assist organizations in achieving superior results through an engaged and motivated workforce and channel partners. You will have the opportunity to work with a high-performance team in a fast-paced environment.
