Customer Support Associate

gingerCube US utilizes cloud and mobile solutions to interface with hospitals, physician groups, resident programs, and scribe services, improving revenue cycle and reducing time to bill by up to 85%. Our flagship product, maxRVU, and scribe services have been widely adopted by physician groups, hospitals, and revenue cycle companies across the US. After creating a trustworthy brand, we are growing quickly and are currently adding more employees to help us achieve even greater success.

We are seeking talented people to join us as we build our workforce to support our quick expansion. To join our Customer Success team in Mumbai, India, we are currently seeking a Customer Support Associate. The position entails tight collaboration with Revenue Management and our development teams.

Why Work With Us

At gingerCube, our culture ensures that nothing holds you back from doing your best work and growing as quickly as you want. You'll have the opportunity to see the impact of your work immediately while gaining exposure to different aspects of the business.

What We're Looking For:

We are seeking talented individuals who are ready to take on challenges and thrive in a dynamic environment. We are also looking for immediate joiners who are ready to become part of our rapidly growing team and contribute to our journey.

If you're passionate about customer success and want to be part of a company that is revolutionizing healthcare solutions, we'd love to hear from you!

Job Responsibilities:

• Responsible for the overall functioning of the processes including onboarding, product adoption, retention and growth.
• Coordinating with the marketing department to strategize ways to increase post sales interactions with clients.
• Working on new strategies around training and engagements to improve the overall customer experience, and minimize churn
• Interacting with the Sales team to work on inter-departmental challenges
• Monitor key KPIs around Business, Retention, Churn etc.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust and NPS
• Acquire a thorough understanding of key customer needs and requirements

Experience and Education Required:

• MBA or equivalent
• 2-5 years experience preferably in customer-facing roles in Software/SaaS industry
• Strong empathy for customers and a passion for customers success
• Strong communication skills and business aptitude
• Self-motivated team player who has fresh ideas when it comes to SaaS user adoption and customer churn mitigation
• Excellent problem-solving skills
• US Shift

Please email your resume at [Confidential Information]