Customer Support Associate
Customer Support Associate
Firstsource0-5 Years
This job is no longer accepting applications
Job Description
Job description
Role & Responsibilities:
- Respond to customer inquiries via calls promptly and professionally
- Resolve customer issues and queries efficiently, ensuring customer satisfaction
- Be flexible working in rotational night shifts
Preferred Candidate Profile
- Excellent verbal and written communication skills
- Proven experience in international customer support preferred
- Ability to handle customer complaints with empathy and professionalism
- Strong problem-solving skills and attention to detail
- Note: BE, B-Tech, BSC, or PG Freshers are not eligible to apply
More Info
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Key Skills
About Company
Skills:
Experience in customer support or client-facing roles, Proficiency in basic computer tools, Excellent written and verbal communication skills in English, Strong problem-solving skills, Customer-first attitude
Skills:
crm software, Product Knowledge, Problem Solving, Active Listening, Communication Skills, Sales Techniques, Customer Engagement, Data Entry, Time Management, Team Collaboration