Customer Support Associate|Sales

Description

We are seeking a Customer Support Associate|Sales to join our dynamic team in India. This entry-level position is ideal for freshers who are eager to develop their careers in customer service and sales. The successful candidate will provide exceptional support to our customers while also identifying opportunities to promote our products and services.

Responsibilities

• Provide excellent customer service and support to clients via phone, email, and chat.
• Assist customers with product inquiries, order processing, and troubleshooting.
• Collaborate with the sales team to identify upselling opportunities and close sales.
• Maintain accurate customer records and document interactions in the CRM system.
• Resolve customer complaints in a timely and effective manner.
• Follow up with customers to ensure satisfaction and retention.

Skills and Qualifications

• Strong verbal and written communication skills in English and local languages.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Familiarity with customer relationship management (CRM) software is a plus.
• Basic understanding of sales principles and customer service best practices.
• Strong problem-solving skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).