Customer Support Associate (Banking Process)

Designation: Customer Support Associate (Banking Process)

Location: Bommanahalli, Bangalore

Employment Type: Full-time (Third-party payroll)

Role Category: Semi-Voice

Experience: 0.6 2 years

Salary: As per industry standards + incentives/perks

Interview Mode: Face-to-face (Bommanahalli, Bangalore)

Job Summary:

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Associates for a banking process. The role involves handling customer queries through calls, email, and chat while ensuring a seamless customer experience.

Key Responsibilities:

• Handle customer queries and concerns via inbound/outbound calls, email, and chat
• Provide accurate and timely information using available tools and resources
• Resolve customer complaints efficiently within defined timelines
• Follow up with customers for additional information or issue resolution
• Maintain a high level of professionalism and customer satisfaction
• Adhere strictly to company policies, data privacy, and compliance guidelines
• Go the extra mile to engage and support customers

Eligibility Criteria:

• 6 months to 2 years of experience in customer support/customer service roles
• Experience in handling queries via calls, email, or chat
• Freshers with strong communication skills can also be considered
• Prior experience in banking/BFSI/financial services is an added advantage
• Basic computer knowledge and ability to use multiple systems

Key Skills:

• Strong communication and interpersonal skills
• Problem-solving and customer-handling ability
• Ability to multitask and work in a fast-paced environment
• Customer-first approach with attention to detail