Customer Support Associate
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Position Details
Role: Customer Service Representative – Chat Support
Location: Hyderabad
Employment Type: Contract (6 Months)
Work Mode: 100% Work From Office
Shift: Night Shift & Rotational Week Offs
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Job Responsibilities
• Handle customer queries through chat support platforms.
• Provide timely and accurate resolutions to customer concerns.
• Maintain customer satisfaction and quality standards.
• Manage multiple chat conversations simultaneously.
• Document customer interactions accurately in internal systems.
• Follow company processes and compliance guidelines.
Experience
• Freshers to 2 Years
Skills Required
• Excellent written communication skills
• Good typing speed and accuracy
• Basic computer knowledge
• Customer-focused approach
• Ability to work in a fast-paced environment
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.
Job ID: 151860121
Skills:
Typing, chat platforms, Multitasking, Problem-solving, customer service, technical support, telecommunications products
Skills:
Typing Speed, Communication Skills
Skills:
Customer Service, Communication Skills, Problem Solving, Time Management, Adaptability, Team Collaboration, Data Entry, Attention To Detail, Active Listening, Conflict Resolution
