Process Associate (Hyderabad Location-Non Tech Freshers Voice Customer Support

Description

We are seeking enthusiastic Non-Technical freshers for the position of Process Associate in our Hyderabad office. This role involves providing voice customer support to our clients and ensuring a high level of customer satisfaction through effective communication and problem-solving.

Please note Technical Graduates are not eligible for this role.

Result awaited candidates need not apply.

Responsibilities

• Assist customers with inquiries via voice support
• Resolve customer issues and provide effective solutions
• Maintain a high level of customer satisfaction
• Document customer interactions accurately and efficiently
• Collaborate with team members to improve service quality
• Adhere to company policies and procedures in all interactions

Skills and Qualifications

• Excellent verbal communication skills in English and Hindi
• Strong listening skills and the ability to empathize with customers
• Problem-solving skills and the ability to think on your feet
• Basic computer skills and familiarity with MS Office
• Ability to work in a fast-paced environment
• Team player with a positive attitude
• Flexibility to work in shifts as required