Role Overview for Customer Support Associate :
We are seeking a dynamic and detail-oriented Customer Support Associate (Telugu) to join our Puja Category Launch Team. This role will focus on executing and managing on-ground operations, onboarding service partners, and coordinating with temples and vendors to ensure seamless stock and content readiness for launch.
What will you do
- Handle inbound customer interactions through calls, emails, and chat platforms.
- Conduct regular follow-up calls for users with lower satisfaction ratings (25 calls per day).
- Engage with prime users to gather feedback (500 users per month).
- Manage Prasad refund requests and collect address details (4050 cases).
- Provide clear, empathetic, and timely support while maintaining a high standard of professionalism.
- Maintain accurate records of customer interactions and transactions.
Who You Are
- Proficiency in Telugu and English, with strong written and verbal communication skills. Kannada/ Tamil will be an added advantage
- Excellent grammar and attention to detail in written correspondence.
- Strong interpersonal skills and the ability to communicate professionally with a diverse customer base.
- A solution-oriented mindset with the ability to resolve issues efficiently and effectively.
- Enthusiastic about helping customers and delivering excellent service.
- Competence with Microsoft Office tools (Word, Excel, Outlook, etc.).
- Eagerness to work in a fast-paced, rapidly growing startup environment.
